Keep the following in mind as you prepare to use your medical benefits in 2016:
As a reminder, UnitedHealthcare Group Medicare Advantage (PPO) members receive a new ID card every year. You can expect a new ID card for your 2016 benefits to arrive in your mail at home by January 1, 2016. Please note that your plan number will not change.
Be sure to have your ID card handy when you receive healthcare services so your provider can confirm your coverage and your claims can be processed correctly.
You can continue to use your current ID card through December 31, 2015.
Starting in late December, you can print a copy of your 2016 medical ID card from the UnitedHealthcare retiree website. (Please note that this ID card is only temporary; you will receive your new ID card in January.) You will need to sign in or register in order to access the website. Starting in January, your healthcare provider should be able to confirm your coverage directly with UnitedHealthcare.
If you have not received your new ID card by January, contact UnitedHealthcare Customer Care (Member Services) at www.UHCRetiree.com/alcatel-lucent or 1-888-980-8117 (TTY: 711). Representatives are available from 8:00 a.m. to 8:00 p.m., local time, Monday through Friday.
The SilverSneakers fitness program* is designed for people at any level of fitness. It is available at no additional cost to you, and includes a basic fitness center membership at any of more than 13,000 participating fitness centers nationwide.
If the nearest participating location is 15 or more miles from your home, you can register for the SilverSneakers Steps® program. This personalized program provides tools, resources and information to help you track and increase your daily activity.
For more information, contact UnitedHealthcare Customer Care (Member Services) at www.UHCRetiree.com/alcatel-lucent or 1-888-980-8117 (TTY: 711). Representatives are available from 8:00 a.m. to 8:00 p.m., local time, Monday through Friday.
*Consult a healthcare professional before beginning any exercise program. Healthways, SilverSneakers and SilverSneakers Steps are registered trademarks of Healthways, Inc. and/or its subsidiaries. © 2015 Healthways, Inc. All rights reserved.