Contact Information

Nokia Benefits Resource Center

Answers to your health and welfare, FSA, 401(k) and pension questions. For example:

Health and welfare

• Take care of a unique benefits issue
• Resolve an issue that you have not been able to solve on your own
• Notify Nokia if you or your eligible dependent(s) are or will become Medicare-eligible due to a disability

FSA

• Manage your FSA(s), including getting your balance(s), learning what qualifies as an eligible expense and checking the status of your claims

401(k)

• Manage your 401(k), including making transactions

Pensions

• Get pension information and request transactions

• 1-888-232-4111 (TTY 711)
• 1-212-444-0994
  (if calling from outside of the United States, Puerto Rico or Canada)

Representatives are available from 9:00 a.m. to 5:00 p.m., Eastern Time (ET), Monday through Friday

Your Benefits Resources™ (YBR) Website

Information on your health and welfare, 401(k), pension and FSA benefits. For example:

Health and welfare

• View your current health and welfare benefits coverage
• Make enrollment decisions

401(k)

• View your current 401(k) balance and change contributions
• Make fund transfer and investment election changes

Pensions

• View your pension information
• Project your pension income
• Start your pension
• Make beneficiary designations and changes (if applicable)

FSA

• Manage your FSA(s)
  (through the Alight Smart-Choice Accounts website, accessible from the YBR website, or through the Alight Mobile app)

General

• Request a new User ID and password or change your existing User ID and password
• Learn more about Nokia’s benefits
• Review, add or change your dependent or beneficiary information on file (if applicable)
• Understand how a Life Event may affect your benefits

digital.alight.com/nokia

You can also access the YBR website via the Alight Mobile app. To download the app on your mobile device:

• Go to the App Store or Google Play and search for “Alight Mobile” or
• Visit alight.com/alight-mobile-app.

Once you have downloaded the app:

• Open the app, search for “Nokia,” and tap the name.
• Enter your YBR user ID and password and tap “Sign in” to log on.

Employee Assistance Program (EAP)

Get free, confidential assistance with life issues

Magellan
1-800-327-7348
Member.MagellanHealthcare.com

• Understand how your Kaiser HMO coverage works
• Access claims information

Contact information is available:

• On the back of your Kaiser member ID card, if you are currently enrolled;
• In the current Benefits at-a-glance and resource contact information in the annual open enrollment section of this website;
• By visiting the YBR website at digital.alight.com/nokia; or
• By calling the Nokia Benefits Resource Center at 1-888-232-4111 (TTY 711).

CVS Caremark

• Understand how your prescription drug coverage works
• Prescription coverage and pricing information, including comparisons for brand-name and generic medications received through mail order and retail
• Access claims information
• Find an in-network pharmacy

• Caremark.com
• 1-800-240-9623 (24 hours a day, 7 days a week)

CVS Caremark Mail Service Pharmacy

Order and refill maintenance medications from the CVS Caremark mail order service for savings opportunities

• Caremark.com/mailservice
• 1-800-240-9623 (24 hours a day, 7 days a week)

CVS Specialty

• Refill prescriptions and check order status
• Pick up prescriptions or have them shipped to you
• Talk to a pharmacist and nurse specially trained in your condition
• Access injection training, home infusion and other services

• CVSspecialty.com
• 1-800-237-2767 (8:30 a.m. to 8:30 p.m., ET, Monday through Friday)

PrudentRx Copay Program

• Talk with a PrudentRx Advocate for information about the program and to complete your enrollment
• Order and refill prescriptions for covered specialty medications and specialty limited distribution drugs at no cost to you
• Check order status
• Pick up prescriptions or have them shipped to you

• https://www.prudentrx.com/prudentes (list of covered specialty medications; updated monthly)
• 1-800-578-4403 (8:00 a.m. to 8:00 p.m., ET, Monday through Friday)

Zerigo (home-based phototherapy treatment program for psoriasis and eczema)

Manage your condition more effectively, reduce the frequency and severity of flares and improve your overall quality of life through:

• At-home phototherapy treatments using a device shipped directly to you at no cost
• Ongoing support from a dedicated Care Guide, who will help you set up your device and complete your first treatment

zerigohealth.com/nokia

MetLife — Dental

• Understand how your dental coverage works
• Find network dentists
• Access claims information

• metlife.com/mybenefits
• 1-888-262-4876
• Company/Group Name: US-Nokia
• Group number: Nokia 85848

• Understand how your life insurance coverage works
• Request conversion
• Review or update life insurance beneficiary designations

• 1-888-201-4612
• metlife.com/mybenefits

MetLife — Group Universal Life (GUL) Insurance

• Get answers to questions related to the GUL products
• Request portability
• Review or update life insurance beneficiary designations

• 1-800-523-2894
• MetLife GUL Department
  P.O. Box 14402
  Lexington, KY 40512-4402
• metlife.com/mybenefits

• Understand how your LTCI coverage works
• Note: Plan closed to new entrants

Added Benefits

For vision, legal services, health advisory services, identity theft protection services, auto and home insurance and pet insurance enrollment and questions

• www.addedbenefitsaccess.com
• 1-800-622-6045

HealthEquity (formerly WageWorks)

For commuter benefits program registration, enrollment, order placement, account management and questions

• www.healthequity.com
• 1-877-924-3967 (24 hours a day, 7 days a week)

Participant Advocacy

For confidential and free assistance resolving medical claims issues

• 1-888-232-4111 (TTY 711)
• 1-212-444-0994
  (if calling from outside of the United States, Puerto Rico or Canada)

• Plan, request and manage leaves of absence, including Short-Term Disability (STD)
• Get answers to questions about leaves of absence, including STD

• YBR website at digital.alight.com/nokia
• 1-888-232-4111 (TTY 711)
• 1-212-444-0994 (if calling from outside of the United States, Puerto Rico or Canada)

Member Services
(general information about your coverage and dedicated Surest Member Services)

• Understand how your Surest medical coverage works
• Find in-network physicians, specialists and facilities in your community
• Manage your healthcare choices and costs through the Surest mobile app or at Benefits.Surest.com
• Compare doctors, treatments and hospitals in your area for medical procedures you may be considering
• Manage your healthcare choices and costs through the Surest mobile app or at Benefits.Surest.com
• Access claims information
• Contact Naviguard to request a review of out-of-network charges
• Speak with an experienced Surest Member Services representative who understands your plan options and can answer questions quickly

• Benefits.Surest.com (for both pre-members and members); select “Preview plan” and enter access code “Nokia2026” to view 2026 plan information
• Surest mobile app, available on the App Store and Google Play; search for “Surest” (members)
• 1-866-683-6440 (7:00 a.m. – 10:00 p.m., ET, Monday through Friday, excluding holidays)

Virtual Care
(24/7 access to virtual primary care, urgent care, ongoing care for chronic conditions and wellness visits, for a $0 copay)

• Amwell and Teladoc Health: Schedule same-day visits for common urgent care needs
• Doctor On Demand: Get fast, anytime, anywhere access to expert doctors and therapists for primary care, urgent care and wellness visits, often with same-day appointments
• Galileo: Get fast, anytime, anywhere access to primary care providers for chronic conditions, ongoing care needs and wellness visits

• Benefits.Surest.com (for both pre-members and members); select “Preview plan” and enter access code “Nokia2026” to view 2026 plan information
• Surest mobile app, available on the App Store and Google Play; search for “Surest” (members)
• 1-866-683-6440 (7:00 a.m. – 10:00 p.m., ET, Monday through Friday, excluding holidays)

DermatologistOnCall (virtual dermatologic care)

• Get a diagnosis and treatment plan for skin, hair and nail conditions within 48 hours, including prescriptions as needed, from a board-certified dermatologist
• Treatment includes 30-day follow-up care

• Benefits.Surest.com (for both pre-members and members); select “Preview plan” and enter access code “Nokia2026” to view 2026 plan information
• Surest mobile app, available on the App Store and Google Play; search for “Surest” (members)
• 1-866-683-6440 (7:00 a.m. – 10:00 p.m., ET, Monday through Friday, excluding holidays)

• Benefits.Surest.com (for both pre-members and members); select “Preview plan” and enter access code “Nokia2026” to view 2026 plan information
• Surest mobile app, available on the App Store and Google Play; search for “Surest” (members)
• 1-866-683-6440 (7:00 a.m. – 10:00 p.m., ET, Monday through Friday, excluding holidays)

• Benefits.Surest.com (for both pre-members and members); select “Preview plan” and enter access code “Nokia2026” to view 2026 plan information
• Surest mobile app, available on the App Store and Google Play; search for “Surest” (members)
• 1-866-683-6440 (7:00 a.m. – 10:00 p.m., ET, Monday through Friday, excluding holidays)

Ardynn (formerly known as My Cancer Journey)
(virtual cancer navigation support program)

Get support from a cancer navigator who helps members and their families:

• Understand survival estimates and the likely outcomes of different cancer treatment options
• Define their goals and preferences, so they make more informed cancer treatment choices

• Benefits.Surest.com (for both pre-members and members); select “Preview plan” and enter access code “Nokia2026” to view 2026 plan information
• Surest mobile app, available on the App Store and Google Play; search for “Surest” (members)
• 1-866-683-6440 (7:00 a.m. – 10:00 p.m., ET, Monday through Friday, excluding holidays)

• Benefits.Surest.com (for both pre-members and members); select “Preview plan” and enter access code “Nokia2026” to view 2026 plan information
• Surest mobile app, available on the App Store and Google Play; search for “Surest” (members)
• 1-866-683-6440 (7:00 a.m. – 10:00 p.m., ET, Monday through Friday, excluding holidays)

Pacify
(24/7 virtual access to prenatal, pediatric and lactation experts, in English and Spanish)

• Get unlimited access to pediatric experts any time of day or night — right from your smartphone
• Consult with nutritional experts and lactation consultants
• Receive support for a full range of pregnancy and new parent-related issues from prenatal nutrition to diaper rash

• Benefits.Surest.com (for both pre-members and members); select “Preview plan” and enter access code “Nokia2026” to view 2026 plan information
• Surest mobile app, available on the App Store and Google Play; search for “Surest” (members)
• 1-866-683-6440 (7:00 a.m. – 10:00 p.m., ET, Monday through Friday, excluding holidays)

Kaia Health
(app-based pain management program)

Get back to moving freely through:

• Targeted movement therapy
• Custom mind-body relaxation programs
• Certified health coaching

• Benefits.Surest.com (for both pre-members and members); select “Preview plan” and enter access code “Nokia2026” to view 2026 plan information
• Surest mobile app, available on the App Store and Google Play; search for “Surest” (members)
• 1-866-683-6440 (7:00 a.m. – 10:00 p.m., ET, Monday through Friday, excluding holidays)

2nd.MD
(virtual medical second-opinion service)

• Benefits.Surest.com (for both pre-members and members); select “Preview plan” and enter access code “Nokia2026” to view 2026 plan information
• Surest mobile app, available on the App Store and Google Play; search for “Surest” (members)
• 1-866-683-6440 (7:00 a.m. – 10:00 p.m., ET, Monday through Friday, excluding holidays)

Virta
(interactive weight loss and diabetes reversal program)

Lower your blood sugar and A1C, lose weight and reduce your need for diabetes medications though ongoing:

• Supervision from a dedicated, physician-led care team
• Personal one-on-one health coaching from nutrition and behavior experts
• Support from a private patient community
• Support from digital health tools

• Benefits.Surest.com (for both pre-members and members); select “Preview plan” and enter access code “Nokia2026” to view 2026 plan information
• Surest mobile app, available on the App Store and Google Play; search for “Surest” (members)
• 1-866-683-6440 (7:00 a.m. – 10:00 p.m., ET, Monday through Friday, excluding holidays)

• Benefits.Surest.com (for both pre-members and members); select “Preview plan” and enter access code “Nokia2026” to view 2026 plan information
• Surest mobile app, available on the App Store and Google Play; search for “Surest” (members)
• 1-866-683-6440 (7:00 a.m. – 10:00 p.m., ET, Monday through Friday, excluding holidays)

• Benefits.Surest.com (for both pre-members and members); select “Preview plan” and enter access code “Nokia2026” to view 2026 plan information
• Surest mobile app, available on the App Store and Google Play; search for “Surest” (members)
• 1-866-683-6440 (7:00 a.m. – 10:00 p.m., ET, Monday through Friday, excluding holidays)
• mygemsleep.com/sponsor/surest

• Get convenient, empathetic care from expert clinicians who can diagnose and treat a wide range of women’s health conditions
• Services include urgent, primary and specialty care

• Benefits.Surest.com (for both pre-members and members); select “Preview plan” and enter access code “Nokia2026” to view 2026 plan information
• Surest mobile app, available on the App Store and Google Play; search for “Surest” (members)
• 1-866-683-6440 (7:00 a.m. – 10:00 p.m., ET, Monday through Friday, excluding holidays)
• visanahealth.com/info/surest or 1-612-217-4967

Real Appeal^®
(online weight loss and healthy lifestyle program)

Attend coaching sessions, use trackers (weight, food, activity and more), access program content and videos and send messages to your coach

Calm Health
(app-based mental health and well-being support for members aged 16 or older)

• Learn techniques to improve your well-being
• Work toward your personal goals at your own pace
• Support your mind and body

• Benefits.Surest.com (for both pre-members and members); select “Preview plan” and enter access code “Nokia2026” to view 2026 plan information
• Surest mobile app, available on the App Store and Google Play; search for “Surest” (members)
• 1-866-683-6440 (7:00 a.m. – 10:00 p.m., ET, Monday through Friday, excluding holidays)

• Benefits.Surest.com (for both pre-members and members); select “Preview plan” and enter access code “Nokia2026” to view 2026 plan information
• Surest mobile app, available on the App Store and Google Play; search for “Surest” (members)
• 1-866-683-6440 (7:00 a.m. – 10:00 p.m., ET, Monday through Friday, excluding holidays)

• Benefits.Surest.com (for both pre-members and members); select “Preview plan” and enter access code “Nokia2026” to view 2026 plan information
• Surest mobile app, available on the App Store and Google Play; search for “Surest” (members)
• 1-866-683-6440 (7:00 a.m. – 10:00 p.m., ET, Monday through Friday, excluding holidays)

• Receive a personalized treatment plan tailored to your mental health needs and designed to fit your schedule
• All treatment plans include curated group sessions, individual and family therapy sessions, and psychiatry services as needed

• Benefits.Surest.com (for both pre-members and members); select “Preview plan” and enter access code “Nokia2026” to view 2026 plan information
• Surest mobile app, available on the App Store and Google Play; search for “Surest” (members)
• 1-866-683-6440 (7:00 a.m. – 10:00 p.m., ET, Monday through Friday, excluding holidays)

• Benefits.Surest.com (for both pre-members and members); select “Preview plan” and enter access code “Nokia2026” to view 2026 plan information
• Surest mobile app, available on the App Store and Google Play; search for “Surest” (members)
• 1-866-683-6440 (7:00 a.m. – 10:00 p.m., ET, Monday through Friday, excluding holidays)

UHC Member Services (general information about your coverage and dedicated Customer Care)

• Understand how your UnitedHealthcare medical coverage works
• Find in-network physicians, specialists and facilities in your community
• Compare average treatment costs and hospitals in your area for medical procedures you may be considering
• Manage your healthcare choices and costs through a Plan Comparison Calculator
• Access claims information
• Contact Naviguard to request a review of out-of-network charges
• Speak with an experienced Customer Care representative who understands your plan options and can answer questions quickly
• Access UHC Store

• www.myuhc.com (members)
• https://www.whyuhc.com/nokia (pre-members)
• 1-800-577-8539

Representatives are available 7:00 a.m. – 10:00 p.m., Central Time (CT), Monday through Friday, excluding holidays

Self-service is available 24 hours a day, 7 days a week, to check on claim receipt or eligibility, or to request a provider listing

UHC Cancer Resource Services (CRS)

• Get information regarding a cancer diagnosis and treatment
• Find cancer centers or physicians

• www.myoptumhealthcomplexmedical.com
• 1-866-936-6002
  7:00 a.m. to 7:00 p.m., CT
  Monday through Friday, excluding holidays

Congenital Health Disease Program (CHD)

Clinical consultants can provide information to assist parents, family members, case managers and physicians in making decisions about congenital heart disease

www.myoptumhealthcomplexmedical.com
(click the “Congenital Heart Disease” link or call the phone number on the back of your medical ID card)

Transplant Resource Services (TRS)

Services and access to medical professionals renowned for providing quality treatment in solid organ or blood/marrow transplants

www.myoptumhealthcomplexmedical.com
(click the “Transplantation” link or call the phone number on the back of your medical ID card)

UHC Behavioral Health

• Understand how your mental health and substance abuse coverage works
• Access claims information

• www.liveandworkwell.com
• 1-800-577-8539

Attend coaching sessions, use trackers (weight, food, activity and more), access program content and videos and send messages to your coach

Calm Health (app-based mental health and well-being support for members aged 16 or older)

• Learn techniques to improve your well-being
• Work toward your personal goals at your own pace
• Support your mind and body

• www.myuhc.com (members)
• https://www.whyuhc.com/nokia (pre-members)
• 1-800-577-8539

Virta (interactive weight loss and diabetes reversal program)

Lower your blood sugar and A1C, lose weight and reduce your need for diabetes medications though ongoing:

• Supervision from a dedicated, physician-led care team
• Personal one-on-one health coaching from nutrition and behavior experts
• Support from a private patient community
• Support from digital health tools

• www.myuhc.com (members)
• https://www.whyuhc.com/nokia (pre-members)
• 1-800-577-8539