Contact Information

Nokia Benefits Resource Center

Answers to your health and welfare, 401(k) and pension questions. For example:

Health and welfare

• Resolve an issue that you have not been able to solve on your own first
• Notify Nokia if you or your eligible dependent(s) are or will become Medicare-eligible due to a disability
• Take care of a unique benefits issue

401(k)

• Get 401(k) information and request transactions

Legacy Alcatel-Lucent pensions

• Get pension information and request transactions

Legacy Siemens pension

• Get pension information and request transactions

• 1-888-232-4111 (TTY 711)
• 1-212-444-0994
  (if calling from outside of the United States, Puerto Rico or Canada)

Representatives are available from 9:00 a.m. to 5:00 p.m., Eastern Time (ET), Monday through Friday

Centers for Medicare & Medicaid Services (CMS)

Information about Medicare

• www.medicare.gov
• 1-800-MEDICARE
  (1-800-633-4227)

Your Benefits Resources^TM (YBR) Website

Information on your health and welfare, 401(k) and legacy Alcatel-Lucent pension benefits. For example:

Health and welfare

• View your current health and welfare benefits coverage
• Make enrollment decisions

401(k)

• View your current 401(k) balance

Legacy Alcatel-Lucent pensions

• If you are receiving a legacy Alcatel-Lucent pension benefit:
  • View your pension payment confirmations and history
  • View your future pension payments
  • View and print tax forms
  • Change or model your federal and state withholding
  • Change where to receive your pension payment
  • Change your personal information such as your permanent address, phone number and email address
  • Request a new User ID and password or change your existing User ID and password
  • Send questions to a customer service representative
• If you are eligible for a legacy Alcatel-Lucent pension benefit:
  • View your pension information
  • Project your pension income
  • Start your pension
  • Make beneficiary designations and changes (if applicable)
  • Request a new User ID and password or change your existing User ID and password

General

• Learn more about your Nokia benefits
• Review, add or change your dependent or beneficiary information on file (if applicable)
• Understand how a Life Event may affect your benefits

https://digital.alight.com/nokia

You can also access the YBR website via the Alight Mobile app. To download the app on your mobile device:

• Go to the App Store or Google Play and search for “Alight Mobile” or
• Visit alight.com/app.

Once you have downloaded the app:

• Open the app, search for “Nokia,” and tap the name.
• Enter your YBR user ID and password and tap “Sign in” to log on.

Aetna Dental

• Understand how your dental coverage works
• Find network dentists
• Access claims information

• www.aetna.com
• PPO option: 1-800-220-5470
• DMO option: 1-800-220-5479
• Group number: 700140

Your HMO/Medicare HMO Carrier

• Understand how your HMO/Medicare HMO coverage works
• Access claims information

Contact information is available:

• On the back of your ID card, if you are currently enrolled in an HMO/Medicare HMO;
• In the current Benefits At-a-Glance and Resource Contact Information in the annual open enrollment section of this website;
• By visiting the YBR website at https://digital.alight.com/nokia; or
• By calling the Nokia Benefits Resource Center at 1-888-232-4111 (TTY 711)

CVS Caremark

• Understand how your prescription drug coverage works
• Prescription coverage and pricing information, including comparisons for brand-name and generic medications received through mail order and retail
• Access claims information
• Find an in-network pharmacy

• Caremark.com
• 1-800-240-9623 (24 hours a day, seven days a week)

CVS Caremark Mail Service Pharmacy

Find lower-cost options for the medications you currently take on an ongoing basis

• Caremark.com/mailservice
• 1-800-240-9623 (24 hours a day, seven days a week)

CVS Specialty

• Refill prescriptions and check order status
• Pick up prescriptions or have them shipped to you
• Talk to a pharmacist and nurse specially trained in your condition
• Access injection training, home infusion and other services

• CVSspecialty.com
• 1-800-237-2767 (8:30 a.m. to 8:30 p.m., ET, Monday through Friday)

PrudentRx Copay Program

• Talk with a PrudentRx Advocate for information about the program and to complete your enrollment
• Order and refill prescriptions for covered specialty medications and specialty limited distribution drugs at no cost to you
• Check order status
• Pick up prescriptions or have them shipped to you

• https://www.prudentrx.com/prudentes (list of covered specialty medications; updated monthly)
• 1-800-548-4403 (8:00 a.m. to 8:00 p.m., ET, Monday through Friday)

MetLife Life Insurance

• Understand how your life insurance coverage works
• Request conversion
• Request or update beneficiary forms

• 1-888-201-4612
• www.metlife.com/mybenefits

MetLife Group Universal Life (GUL) Insurance

• Get answers to questions related to the GUL products
• Request conversion
• Request or update beneficiary forms

• 1-800-523-2894
• MetLife GUL Department
  P.O. Box 2006
  Aurora, IL 60504
• www.metlife.com/mybenefits

MetLife Long-Term Care Insurance (LTCI)

• Understand how your LTCI coverage works
• Note: Plan closed to new entrants

1-800-984-8651

Added Benefits

For identity theft protection services, auto and home insurance and pet insurance enrollment and questions, and Vision Discount Program questions

• www.addedbenefitsaccess.com
• 1-800-622-6045

Participant Advocacy

For confidential and free assistance resolving medical claims issues

• 1-888-232-4111 (TTY 711)
• 1-212-444-0994
  (if calling from outside of the United States, Puerto Rico or Canada)

General information about your coverage and dedicated Customer Care (Member Services)

• Understand how your UnitedHealthcare medical and prescription drug coverage works
• Find network physicians, specialists, facilities and retail pharmacies in your community
• Compare average treatment costs and hospitals in your area for medical procedures you may be considering
• Manage your healthcare choices and costs through a Plan Comparison Calculator
• Access claims information
• Speak with an experienced Customer Care representative who understands your plan and can answer questions quickly

Information specific to the plan’s Medicare Part D prescription drug coverage

• Filling your prescriptions is convenient. There are more than 67,000 national chain, regional and independent local retail pharmacies in the UnitedHealthcare network. Using a UnitedHealthcare network pharmacy can help make sure you are getting the lowest cost available through your plan.
• To find network pharmacies near you, use our pharmacy search tool at retiree.uhc.com/nokia.
• You may save on the medications you take regularly. If you prefer the convenience of mail order, you could save time and money by receiving your maintenance medications through OptumRx^® Home Delivery. You will get automatic refill reminders and access to licensed pharmacists if you have questions.
• Review plan restrictions and make sure the drugs you take are covered.

Group Medicare Advantage (PPO) with prescription drug coverage:
retiree.uhc.com/nokia
1-888-980-8117 (TTY 711)

• During Medicare annual open enrollment (October 15 – December 7): 8:00 a.m. to 8:00 p.m., local time, seven days a week
• Outside of Medicare annual open enrollment: 8:00 a.m. to 8:00 p.m., local time, Monday through Friday

General information about your coverage and dedicated Customer Care (Member Services)

• Understand how your UnitedHealthcare medical coverage works
• Find network physicians, specialists and facilities in your community
• Compare average treatment costs and hospitals in your area for medical procedures you may be considering
• Manage your healthcare choices and costs with through a Plan Comparison Calculator
• Access claims information
• Speak with an experienced Customer Care representative who understands your plan option and can answer questions quickly

• Enhanced and Standard POS: 1-800-577-8539
• Traditional Indemnity: 1-800-577-8567
• www.myuhc.com

UnitedHealthcare Behavioral Health and Chemical Dependency

• Understand how your mental health and chemical dependency coverage works
• Access claims information

• www.liveandworkwell.com
  
• Enhanced and Standard POS: 1-800-577-8539
• Traditional Indemnity: 1-800-577-8567

UnitedHealthcare Telephonic Nurse Support/Live Nurse Assistance

• Speak with a registered nurse at any time
• Get information about health and welfare topics
• Participate in a live online nurse chat (Enhanced POS, Standard POS and Traditional Indemnity only)
• Both English- and Spanish-speaking registered nurses are available

• Group Medicare Advantage (PPO) with prescription drug coverage (Telephonic Nurse Support): 1-877-365-7949
• Enhanced POS, Standard POS and Traditional Indemnity (Live Nurse Assistance):
  • www.myuhc.com
  • Call the phone number on the back of your medical ID card
  (24 hours a day, seven days a week)

UnitedHealthcare Cancer Resource Services (CRS)

• Get information regarding a cancer diagnosis and treatment
• Find cancer centers or physicians

• www.myoptumhealthcomplexmedical.com
• 1-866-936-6002
  (7:00 a.m. to 7:00 p.m., Central Time [CT], Monday through Friday, excluding holidays)

Maternity Program
(Enhanced POS, Standard POS and Traditional Indemnity options)

• Education and support for women through all stages of pregnancy and delivery
• Information on how to download the Healthy Pregnancy mobile app

• myuhc.phs.com/maternitysupport
• 1-800-411-7984

Congenital Heart Disease Program (CHD)

• Clinical consultants can provide information to assist parents, family members, case managers and physicians in making decisions about congenital heart disease

Transplant Resource Services (TRS)

• Services and access to medical professionals renowned for providing quality treatment in solid organ or blood/marrow transplants